Analyzing online audiences: a journey through user discussions and their interests

The huge amount of data produced by the internet and social networks is a very useful source of information for brands but also it could be a barrier that can generate noise and disorientation. Artificial Intelligence and automation generated by KPI6’s proprietary algorithms allow us to extract meaningful data from real people, not cookies.

I have used KPI6 to extract strategic insight on different issues and to study audiences’ behaviour and purchase intent on several industry. KPI6 support is costant, professional and timely. It was also useful to highlight strategic trends and new topics of discussion within audiences of interest.

The possibility of social listening not only on a superficial level, but to work on data by investigating the nuances and interests of users is priceless for a company’s communication strategy. Our strategy has totally changed since using the platform. We have more precision, of course, but also more questions and more creativity.

This rapresent an important starting point to make meaningful focus on what people say, think and feel about a brand, a person or a topic. the opportunity to analize each of this element on two side: analytics (trend, frequence, sentiment, emotions) and audience is a powerful features

KPI6 is a valid tool to get information I need as a support to make decisions about product development. You are 99% of the times able to get valuable drivers in absolutely no time. For instance, I often run research on both social networks and forums to understand people’s frustrations or value points when they talk about a certain product. It’s faster and less expensive than an institutional survey and it lets you get more granular on details of interest or to find new topics to explore. Once you learn how to use it, the only limit is your fantasy and approach. You can really get data about possibly every topic in every part of the world.

Ability to get a large amount of data available, with a minimum of effort – Easy to understand UX – Precise and granular data collection – Data visualization clean and clear – Possibility to create your own dashboard – Access to panel data – Ease of obtaining overlap analysis between the different searches / audiences created – All Insights can be actionable in digital campaigns

It’s a very user-friendly tool. It has a lot of features related to sentiment and emotion analysis, but also it is a great tool to design useful insights on audiences and on relevant topics. The tool offers more insights than the standard platform, and we can analyze better all the data thanks to the data visualization part.